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Mortgage Manager
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Support Plans

Cimmaron understands that expert support is critical to the success of your software solution. Free Baseline Support is included with your license and additional support options are available depending on your needs.

Free Baseline Support

"Comprehensive access to the first class support
and the training you need... when you need it"

Premium Support

  • Baseline Support features
  • Access to Telephone Support
  • One on one live Internet training
    • Using GoToMeeting software, our training staff is able to provide live Internet training to display the trainer's workstation desktop or optionally switch screens to view your own desktop and guide you through the application
    • Go through the screens, build campaigns, import your data, etc.
    • Learn by doing as both you and the trainer work on your application
    • Training is available for all phases of the sales cycle
  • Group Internet training
    • Our live Internet training services can be extended to train multiple users at different physical locations
    • Conference call and multiple workstation access to the live Internet training session allows you to bring your team together for training no matter where they are located
  • Free Live Lead Integration - The one time Live Lead Integration fee ($199) is waived for Premium Support accounts.
  • Price: $5 per user, per month and a one-time $99 registration fee.
    • The $99 registration fee is a flat one-time charge that covers all your users. This fee is waived for accounts that also sign up for the Quick Start Package
    • The monthly per user fee is calculated each month based on the number of active users in your installation. All active users are enrolled in the Premium Support plan.
    • For example to access Premium Support in a 5 user system, costs would include the one-time $99 registration fee + $25 per month
"Spend less time learning features and more time moving forward"

Pay As You Go Support

Support and Professional Services are available on an hourly basis
  • Billed in 15 minute increments
  • $25 for each 15 minute interval
Lower your costs by pre-paying for Professional Services and Support
  • 5 - 9 hours $90 per hour
  • 10 hours $85 per hour

Additional Options

  • Quick Start Package

    Consider the Quick Start Package for the most complete level of support and consulting when you're initially setting up your Cimmaron solution
  • Professional Services

    In addition to Support we also offer Professional Services for your custom and project based needs. These services are varied and include:
    • Data conversion
    • Drip Campaign design
    • Marketing services
    • Data map creation
    • E-mail and mail merge document design
    • Custom integration with external applications
    • Website landing page design
    • Website development
  • Onsite training

    • Onsite training is available by appointment
    • Configuration, training and support at your location performed by our Technical Support Team professionals
    • One and one and group onsite training available to jump start the learning process and provide refresher courses

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Cimmaron Software, Inc.   16885 West Bernardo Drive, Suite 345, San Diego CA 92127   Toll Free: 855.306.9506    Fax: 619.342.8244
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