Mortgage Manager Professional Services
In addition to the support platform offered at no charge by Mortgage
Manager Standard Customer Support, Cimmaron also offers extended
support, training, and consulting as part of our Professional Services
program.
"Comprehensive access to the first class support
and the training you need... when you need it"
This affordable pay-as-you go support is designed to keep your business
running effectively, reduce downtime, and accelerate the learning curve.
We work with mortgage companies everyday and understand how best
to quickly take advantage of the Mortgage Manager solution to address
the challenges you face.
"Spend less time learning features and more time closing loans"
Cimmaron Professional Services additionally provides assistance from
trained professionals for data import, marketing content consulting,
training, system integration, DNC scrubbing, live lead integration, and
other needs critical to your business as you go online with the system
for the first time and in the future as your needs change and new ideas
are born
Training and Education
Training and education services can help you to get more out of your
Cimmaron Mortgage Manager application. There are many powerful features
in the Mortgage Manager, but without proper training your users may not
be aware of many of the tools that can help maximize their
productivity.
Learn from the people who not only know the software, but also
specialize in your industry. Our staff focuses on the questions and
training needs that come from people just like you day in and day out.
We will use our extensive work experience to make suggestions and
optimize your workflow to take advantage of the Mortgage Manager
solution.
One on One Live Internet Training
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Using GoToMeeting software, our
training staff is able to provide live Internet training to display
the trainer's workstation desktop or optionally switch screens to
view your own desktop and guide you through the application
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Go through the screens, build
campaigns, import your data, etc.
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Learn by doing as both you and the
trainer work on your application
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Training is available for all phases
of the sales cycle
Group Internet Training
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Our live Internet training services
can be extended to train multiple users at different physical
locations
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Conference call and multiple
workstation access to the live Internet training session allows you
to bring your team together for training no matter where they are
located
Onsite Training
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Onsite training is available by
appointment
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Configuration, training and support at
your location performed by our Technical Support professionals
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One and one and group onsite training
is available to speed up the learning process as well as to provide
refresher courses
Data Conversion
Cimmaron already comes with the Data Import Wizard to give you and your
IT staff the tools you need to easily import your data. For bigger or
more complex data import needs our staff is ready to lend an experienced
hand to help you get the job done.
Marketing Content Consulting
Tap into our expert experience to quickly
have your marketing program up and running. Our staff can assist you
with content creation, artwork, and campaign implementation.
System Integration
Cimmaron Mortgage Manager can be extended to work with and talk to your
other applications, databases, websites, and telephone systems.
DNC Scrubbing
Keep in compliance with the
Federal Do Not Call List by implementing our
DNC scrubbing service that not only validates your data but provides real time data protection to insure
that you and your users don't inadvertently violate the Federal DNC
regulations and incur potentially severe fines.
Live Lead Integration
Plug your website lead forms and your Internet lead providers like Lending Tree and LowerMyBills.com directly into the Cimmaron application for seamless, automated marketing and lead pipeline tracking
Custom Software
The Cimmaron Mortgage Manager
application leverages the power of Cimmaron's own XAP Technology Platform.
The XAP engine has been created, modified, and counted upon over the last
decade in not only the Mortgage Manager application but also as the driving
force behind our enterprise scale custom software projects for local and
national companies including Coldwell Banker, Konica Minolta, the U.S. Navy,
and Chicken of the Sea. Our custom work involves a diverse set of industries
including mortgage, healthcare, training, insurance, and manufacturing.
What this means to our
Mortgage Manager customers is that we have the programming, business
analysis, and technology expertise to customize and extend our application
to fit your own business model. You are not boxed in with a fixed set of
features waiting for the goals of a software company to match your ever
changing needs. Instead you can affordably and quickly tap into the power of
the XAP technology and the programming experience of Cimmaron to extend an
already powerful foundation to meet your unique business demands.
Extended Technical Support
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One on one e-mail support
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One on one phone support
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Unlimited access to call back phone support from the Cimmaron
Technical Support Team
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Support team professionals are available between 8:00 am and
5:00 pm PST or by appointment
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Extended support e-mail and phone requests are handled as a top
priority by the next available support team professional
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No charge for incidents deemed by Cimmaron to be related to application software issues
Professional Services Pricing
Per Incident Phone Support
Prepaid Training and Support Package
Save money by purchasing prepaid blocks of time at a reduced rate. Prepaid time can be purchased in 1
hour increments.
Contracts good for one year from the date of purchase No refunds granted on unused time or purchase of contracts
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