Professional Services
In addition to the
Free Baseline
and Premium Support plans, Cimmaron also offers extended
help with your system through the Professional Services program.
"Receive help from the people who not only know the software,
but also
specialize in your industry"
Professional Services provides Pay-As-You-Go training and support for accounts not signed up
for the Premium Support plan and assistance for project work on tasks common to customer
relationship management and automated marketing applications.
Assistance from trained professionals is available for data import, marketing content creation
and consulting, system integration, live lead distribution, and other needs critical to your business
as you go online with the system for the first time and in the future as your needs change and
new ideas are born.
Data Conversion
Cimmaron already comes with the Data Import Wizard to give you and your
IT staff the tools you need to easily import your data. For bigger or
more complex data import needs our staff is ready to lend an experienced
hand to help you get the job done.
Marketing Content Consulting
Tap into our expert experience to quickly
have your marketing program up and running. Our staff can assist you
with content creation, artwork, and campaign implementation.
System Integration
Cimmaron applications can be extended to work with and talk to your
other applications, databases, websites, and telephone systems.
Live Lead Integration
Plug your website lead forms and your Internet lead providers like Lending Tree and LowerMyBills.com directly into your Cimmaron application for seamless, automated marketing, and lead pipeline tracking.
All the pieces are available to do it yourself with the existing tools in the software, but Cimmaron can take care of the entire process or assist you in a variety of services:
- Date map creation
- Landing page design and modification
- Workflow design
- Drip campaign setup and integration
- Advanced lead distribution setup
- Pipeline management consulting
- Oversee testing with the lead provider
Custom Software
Our product line leverages the power of Cimmaron's own XAP Technology Platform.
The XAP engine has been created, modified, and counted upon over the last
decade in not only our hosted applications, but also as the driving
force behind our enterprise scale custom software solutions for local and
national companies including Coldwell Banker, Konica Minolta, the U.S. Navy,
and Chicken of the Sea. Our custom work involves a diverse set of industries
including mortgage, healthcare, training, insurance, and manufacturing.
What this means to our customers is that we have the programming, business
analysis, and technology expertise to customize and extend our application
to fit your own business model. You are not boxed in with a fixed set of
features waiting for the goals of a software company to match your ever
changing needs. Instead you can affordably and quickly tap into the power of
the XAP technology and the programming experience of Cimmaron to extend an
already powerful foundation to meet your unique business demands.
Pay-As-You-Go Technical Support
-
-
One-on-one phone support
-
Support team professionals are available between 8:00 am and
5:00 pm PST or by appointment
-
Phone requests are handled as a top priority by the next available support team professional
-
No charge for support incidents deemed by Cimmaron to be related to application software issues
Professional Services Pricing
Professional Services are available on an hourly basis
- Billed in 15 minute increments
- $25 for each 15 minute increment
Lower your costs by pre-paying for Professional Services
- 5 - 9 hours $90 per hour
- 10 hours $85 per hour
Contracts good for one year from the date of purchase. No refunds granted on unused time or purchase of contracts